Refund Policy

At ScandPoint.com customer satisfaction is important to us. If you are not entirely satisfied with your purchase, we’re here to help. This Refund Policy outlines the conditions under which refunds may be issued.

By purchasing from ScandPoint.com, you agree to the terms of this policy.

1. Eligibility for Refunds

We offer refunds under the following conditions:

✅ Defective or Incorrect Products/Services: If you receive a defective or incorrect product/service, you may request a refund or replacement.
✅ Non-Delivery of Service: If you do not receive access to a purchased service due to a technical issue on our end, we will process a refund after verification.
✅ Order Cancellation (Before Processing): If you cancel your order before it is processed or delivered, you may be eligible for a refund.

2. Non-Refundable Items & Services

Refunds will not be provided in the following cases:

❌ Change of Mind: We do not offer refunds for purchases made by mistake or if you simply change your mind.
❌ Digital Products & Downloads: Once accessed, downloaded, or delivered, digital products (e.g., e-books, software, templates) are non-refundable.
❌ Subscription Fees: Subscription-based services are non-refundable after the billing cycle has started. You may cancel before the next cycle.
❌ Used or Altered Products: If a product has been used, altered, or damaged after delivery, a refund will not be issued.

3. How to Request a Refund

To request a refund, please follow these steps:

1️⃣ Contact Us at info@scandpoint.com within 2 days of your purchase.
2️⃣ Provide your order number and a clear reason for the refund request.
3️⃣ If applicable, attach supporting documents such as screenshots or photos of defective products.
4️⃣ Our team will review your request and notify you of the approval or rejection within 5 business days.

4. Refund Processing Time

If approved, refunds will be processed within 10 business days.
Refunds will be issued via the original payment method.
If the refund does not appear within 10 days, please check with your bank or payment provider.

5. Late or Missing Refunds

If you haven’t received your refund after the processing time:

✔️ Check your bank account again.
✔️ Contact your credit card company, as it may take time for the refund to reflect.
✔️ Contact your bank, as processing delays can vary.
✔️ If you still have not received your refund, please contact us at info@scandpoint.com

6. Order Cancellations

Orders can only be canceled before they are processed or shipped.
If the order has already been processed or delivered, the refund policy will apply instead.

7. Changes to This Refund Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with the updated Effective Date. Continued use of our website after changes means you accept the revised policy.

8. Contact Us

If you have any questions about our Refund Policy, please contact us:

📧 Email: info@scandpoint.com
Address: Scandpoint Limited Suite C134/142, Ikota Shopping Complex VGC, Lekki, Lagos State, Nigeria